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Terms & Conditions
Please read these terms and conditions carefully before using our website or placing an order with ECLAT by Batukbhai.
Terms & Conditions for ECLAT by Batukbhai
Welcome to ECLAT by Batukbhai. By accessing our website, browsing our products or placing an order, you agree to the following Terms & Conditions. These terms apply to all visitors, customers and users of our website.
1. General Information
ECLAT by Batukbhai is a designer clothing store and bridal boutique based in Nagpur, Maharashtra. We offer premium designer wear, bridal outfits, occasion wear and boutique collections through our website and offline store.
The information available on this website is provided for general shopping, product information and customer support purposes.
2. Use of Website
By using this website, you agree to use it only for lawful purposes. You must not misuse the website, attempt unauthorized access, upload harmful content or interfere with the website’s normal functioning.
We reserve the right to restrict or terminate access to the website if any misuse, fraudulent activity or violation of these terms is found.
3. Product Information
We make every effort to display product images, descriptions, prices, colors and details as accurately as possible. However, actual product colors may slightly vary due to lighting, photography, screen settings or fabric texture.
Product availability may change without prior notice. We reserve the right to update, modify or discontinue any product at any time.
4. Pricing & Payments
Product prices are displayed on the website and may be updated from time to time. Prices may be inclusive or exclusive of applicable taxes, shipping charges or other fees as mentioned at checkout.
We do not store sensitive payment details such as card numbers, UPI PINs or net banking passwords on our website.
5. Order Confirmation
After placing an order, customers may receive confirmation through email, SMS, WhatsApp or phone call. An order is considered confirmed only after successful payment and internal verification.
ECLAT by Batukbhai reserves the right to cancel or refuse any order due to product unavailability, pricing errors, payment issues, suspicious activity or any other valid reason.
6. Customization & Alterations
Designer outfits, bridal wear, customized products, altered garments or made-to-order pieces may require additional time and confirmation from the customer.
Once customization, alteration or production has started, cancellation, return or refund may not be possible unless there is a genuine manufacturing defect or incorrect product delivery.
7. Shipping & Delivery
Shipping and delivery timelines may vary depending on order type, product availability, delivery location and courier partner availability. Estimated delivery timelines are mentioned in our Shipping Policy.
Customers are responsible for providing accurate delivery details. ECLAT by Batukbhai will not be responsible for delivery delays or failures caused by incorrect or incomplete address information.
8. Cancellation, Return & Refund
Cancellation, return, exchange and refund requests are subject to our Cancellation & Refund Policy. Customers are requested to read the policy carefully before placing an order.
Please note:
- Customized and altered outfits may not be eligible for return or refund.
- Bridal wear and made-to-order products may have special terms.
- Damaged or incorrect products must be reported within the specified timeline.
- Refunds, if approved, will be processed as per the applicable policy.
9. Intellectual Property
All website content, including logos, images, product photos, text, graphics, layout and design elements, belongs to ECLAT by Batukbhai or its respective content owners.
You may not copy, reproduce, modify, distribute or use any content from this website without prior written permission.
10. User Information
Customers agree to provide accurate, complete and updated information while placing orders or contacting us. Any incorrect information may result in order delays, failed delivery or cancellation.
The use of customer information is governed by our Privacy Policy.
11. Limitation of Liability
ECLAT by Batukbhai will not be liable for any indirect, incidental or consequential loss arising from the use of our website, delay in delivery, product unavailability or third-party service issues.
Our liability, if any, shall be limited to the value of the product purchased by the customer.
12. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics tools or external links. We are not responsible for the policies, performance or actions of third-party service providers.
13. Changes to Terms
ECLAT by Batukbhai reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page with the revised date.
Continued use of the website after changes means you accept the updated terms.
14. Contact Us
For any questions related to these Terms & Conditions, please contact us:
These Terms & Conditions are provided for customer information and website usage. ECLAT by Batukbhai may update these terms whenever required.