Shipping Policy

1. Order Processing Time

Once your order is successfully placed, our team will begin processing it. Orders are generally processed within 1 to 3 business days, depending on product availability, order volume and verification requirements.

Customized, designer, bridal or made-to-order products may require additional processing time, which will be communicated to the customer wherever applicable.

2. Shipping Timeline

Delivery timelines may vary depending on the delivery location and courier service availability. Generally, orders are delivered within:

Please note that these timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, courier delays, strikes, natural events or other situations beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the order. Shipping costs may depend on order value, product weight, delivery location and courier availability.

ECLAT by Batukbhai may offer free shipping on selected orders, promotional offers or above a specific order value as mentioned on the website from time to time.

4. Order Tracking

Once your order is shipped, tracking details may be shared via email, SMS, WhatsApp or any other available communication method. Customers can use the tracking information to check the delivery status of their order.

5. Delivery Address

Customers are requested to provide a complete and accurate delivery address at the time of placing the order. ECLAT by Batukbhai will not be responsible for failed or delayed deliveries caused due to incorrect, incomplete or unavailable address details.

If any correction is required in the shipping address after placing the order, please contact us immediately. Address changes may not be possible once the order has been shipped.

6. Failed Delivery Attempts

If the courier partner is unable to deliver the order due to customer unavailability, incorrect address, locked premises or refusal to accept delivery, the order may be returned to us.

In such cases, re-shipping charges may be applicable if the customer requests the order to be shipped again.

7. Damaged or Tampered Package

If you receive a package that appears damaged, opened or tampered with, please do not accept the delivery and contact us immediately. If the package is accepted and later found damaged, please inform us with photos/videos within 24 hours of delivery.

8. International Shipping

Currently, we primarily ship within India. International shipping, if available, will be handled on request and may be subject to additional shipping charges, customs duties, taxes and delivery timelines.

9. Store Pickup

Customers may also choose to visit our boutique for order pickup, styling assistance or product-related queries, subject to availability and confirmation from our team.

10. Contact Us

For any shipping-related queries, please contact us: