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Cancellation & Refund Policy
Please read our cancellation and refund policy carefully before placing an order on our website.
Cancellation & Refund Policy for ECLAT by Batukbhai
At ECLAT by Batukbhai, we take great care in offering premium designer wear, bridal outfits and boutique collections. This policy explains our order cancellation, refund, return and exchange terms.
1. Order Cancellation
Customers may request order cancellation within 24 hours of placing the order, provided that the order has not been processed, packed, customized or shipped.
Once the order is processed or shipped, cancellation may not be possible. For bridal, designer, customized or made-to-order products, cancellation requests may not be accepted once the order is confirmed.
2. Customized & Made-to-Order Products
Customized outfits, altered garments, bridal wear, made-to-measure products, special orders and personalized designer pieces are created specifically as per customer requirements.
Such products are generally not eligible for cancellation, return or refund, unless there is a genuine manufacturing defect or an incorrect product has been delivered.
3. Return & Exchange Eligibility
Returns or exchanges may be accepted only if the product received is damaged, defective or incorrect. Customers must inform us within 24 hours of delivery with clear photos/videos of the product and packaging.
To be eligible for return or exchange:
- The product must be unused, unworn and unwashed.
- Original tags, labels and packaging must be intact.
- The product must not be altered, damaged or stained after delivery.
- Proof of purchase/order details must be shared.
4. Non-Returnable Products
The following products are not eligible for return or refund:
5. Refund Process
Refunds, if approved after inspection, will be processed to the original payment method or through another suitable method decided by ECLAT by Batukbhai.
Approved refunds may take approximately 7 to 10 business days to reflect in the customer’s account, depending on the payment provider, bank or payment gateway processing timelines.
6. Shipping Charges
Shipping charges, delivery fees, convenience fees or payment gateway charges, if applicable, may be non-refundable unless the return is due to a mistake from our side.
In case of customer-requested returns or exchanges, reverse pickup or re-shipping charges may be applicable.
7. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery. Please share your order details along with clear photos/videos of the product, packaging and invoice.
After verification, we may offer a replacement, exchange, repair, store credit or refund, depending on the case and product availability.
8. Exchange Policy
Exchanges may be allowed only for eligible products and subject to stock availability. If the requested replacement product is unavailable, we may suggest an alternative product or suitable resolution.
9. How to Raise a Request
To request cancellation, return, exchange or refund, customers must contact us with order details within the applicable timeline.
10. Final Decision
ECLAT by Batukbhai reserves the right to approve or reject any cancellation, return, exchange or refund request after reviewing the product condition, order status and request details.
This Cancellation & Refund Policy may be updated from time to time without prior notice. Customers are advised to review this page before placing an order.